Wild Country has issued a voluntary notice to inspect Friends sizes
2, 3 and 4, produced in 2016, for a manufacturing error, which could cause the cam lobe assembly to slide down the stem cable when the trigger is activated.
A notice posted on wildcountry.com states that "this is
NOT safety critical but will have the effect of reducing the control of the cam assembly such that the lobes cannot be fully retracted."
According to Wild Country, no critical incidents have been reported.
Notice from Wild County:
VOLUNTARY NOTICE TO INSPECT
Issued March 31, 2017
WILD COUNTRY FRIENDS 2, 3 & 4
For the safety of all of our customers we are issuing an immediate notice to inspect for all Wild Country Friends 2, 3 & 4 manufactured during 2016.
If you own a Wild Country Friend 2, 3 & 4 that was purchased during 2016 or 2017 please read this notice carefully and follow the instructions “How to Identify the Product”, so that you can ascertain whether your product is affected by this notice to inspect.
The reason for the notice:
We have found a manufacturing fault on a small quantity of Friends 2, 3 & 4 which could cause the cam lobe assembly to slide down the stem cable when the trigger is activated, see picture below.
The effect of this is NOT safety critical but will have the effect of reducing the control of the cam assembly such that the lobes cannot be fully retracted.
No safety critical incidents have been reported; however, in the interest of customer safety, Wild Country has decided to voluntarily issue a notice to inspect.
Even on a Friend with this manufacturing fault it may not be immediately obvious and no slippage will have occurred. We therefore ask that you instigate a voluntary inspection procedure to identify if your Friend 2, 3 or 4 is affected. If so affected you must return the Friend 2, 3 & 4 to us without exception.
Our first priority is always the safety of the climbing community and our customers; therefore we have taken the decision to issue this notice to inspect for all Friend 2, 3 & 4 sold in 2016 and 2017 with immediate effect.
We apologize for the inconvenience this may cause, and thank you in advance for your cooperation in helping us to identify all of the affected Friend 2, 3 & 4 for return and replacement.
Visit wildcountry.com for information
on how to identify malfunctioning Friends, and how to return them to Wild Country for replacements.